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Privacy Policy

Privacy Policy

New Dawn Creative Privacy Polic

1. Your Privacy Explained

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website, engage us on social media or contact us. It also briefly summarised how we use any information we collect from you when you contact us or engage our services.  

At New Dawn Creatives, we are committed to processing our customers personal information in ways that comply with its legal and regulatory obligations and are clear with customers about what we do with your personal information.

We regularly review our privacy policy for applicability and appropriateness therefore this policy may occasionally change.

2. How We Collect Data

Our customers may choose to engage with us via several platforms, such as our website or through social media.

When you contact us through our website, we may collect personal information which we receive when:

  • you visit or use our website or,
  • you engage our services,
  • you contact us through our enquiry form
  • you follow us, like, or subscribe to any of our social media pages
  • you comment on our social media pages or direct message us through the imbedded messenger services

You may be required to supply payment information such as credit or debit card details when purchasing a product on our e-commerce site. This information is processed by a 3rd party clearing company. You can find more information on our use of 3rd parties under the section: 3rd Party Processing and the use of Intermediaries.

We will not collect or request any information from your social media profiles which we do not have a legal basis to collect, retain and use. However, we always encourage you to secure your social media accounts and ensure that no personally identifiable information is made available to the public for your own safety.

3. What Data Do We Collect?

We collect the following types of information when you engage any of our service:

  • your name, email address and contact number (as provided),
  • information required to provide you with a service, and details of our services that you have used
  • Information required to complete a purchase transaction or deliver your purchase to you.

If you follow us, contact us or engage us through our social media; we may collect the following information:

  • Your name and email address
  • Social media profile name or handle

4. How We Use Your Data

We will not sell, trade or give away any data we collect from you to a third party without your permission. We do not use any data we collect for marketing purposes; however, we may contact you regarding new features or enhancements to the website and scheduled maintenance. Any emails you receive from us will include details on how you may opt-out of further emails.

When you make an enquiry via our website, or a purchase via our e-Commerce site, your email address will be added to our mailing list which will automatically sign you up for our Newsletter. You can opt out of receiving this newsletter by:

Following the unsubscribe link in the newsletter, or by emailing with the subject line “Remove from mailing list”

5. How long we keep your data for

We will not keep or retain your data for longer than is necessary. Any delivery information will be retained for a maximum of 12 months. All billing information, including any information you supply to us via our e-commerce site will be retained for a period of 6 years.

6. Participating in our competitions

As we are a community based organisation, we may host a competition from time to time. This will give our customers a chance to engage with us at New Dawn Creative, on a more social and information manner.

If you choose to participate in our Competitions we ask you to provide the required information, as set out in the Competition Information Page on the website.

If you win a competition that includes the shipment of a prize, we will contact you to ask for a delivery address to deliver the prize. For competitions which require the submission of artworks – we may seek your permission to share your work on our social media and or in our next newsletter as well as tag or reference you by your social media handle, profile name or full name.

We process this information so that you are able to participate in our competitions and so that we can notify/announce you as winner online, in accordance with the terms of the competition agreed between us.

7. Our use of social media

Social media refers to a variety of online internet applications that enable users to create their own content and interact with other users. Examples of social media providers are Facebook, Google, Instagram, LinkedIn, and Twitter etc.

We are a user of LinkedIn and Instagram and may interact with other users by:

  • Posting information on our current activities;
  • Sharing our photos, videos and posts;
  • sharing links to content in which has been produced by third-parties (such as sharing a news article);
  • connecting you with our breaking news as it happens;
  • connecting you to what people are saying, doing and thinking
  • If you post on our social media pages or send us a private or direct message via social media, we will assume you give permission for us to respond.

Messages posted on our social media such as in the ‘comments section’ on our posts and pages are publicly available. We may use messages posted on our social media pages to better understand our audiences. If we seek to use attributable quotes from people using our social media pages, we will always seek their permission first.

We will respond to publicly available social media posts or direct messages from followers or those who have liked our page - relevant to our services/functions and/or associated issues where appropriate and within the permissions of the social media providers.

We do not interact with third-party applications. We do not micro target ie: track your browsing habits, likes and social interactions across our social media pages in order to build up a profile about you. We are not responsible for micro targeting by social media providers and third parties operating on social media.

8. Website cookies

Our site uses cookies to enable us to track traffic patterns to our website and for system administration. A cookie is a small text file that your browser creates and is stored on your computer. A cookie is a small text file which your browser stores on your device. Cookies are transferred into to your device’s permanent storage when you visit our website to allow the site to recognise you when you visit our website again and to enable us to improve your use of the site.

We use two types of cookies – functional or necessary and analytical. Functional cookies are required to allow the website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Analytical cookies allow us to gather data to understand whether the website is functioning correctly.

Cookie Name 


Cookie Purpose

Active time



Preserves the visitor's session state across page requests.



Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day


Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day


Used by Google Analytics to throttle request rate

1 day


Used by Google Analytics to throttle request rate

1 day


Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day


Registers a unique ID that is used to generate statistical data on how the visitor uses the website.


1 day




Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor 's online behaviour across websites.


Cookies associated with downloading content





Cookies may be temporary (or “session”) cookies, which are only in use while you visit our website and are deleted when you close your browser, or permanent cookies, which stay on your device’s permanent storage after you leave our website until you delete them manually or your browser deletes them after a period of time.

We may use temporary cookies in order to remember you as you use our website, but we also allow third parties (particularly Google) to use analytical cookies (both temporary and permanent) on our website to compile aggregate information about the areas of our website that are visited most frequently.

Most web browser settings are set for you to accept both our own cookies and third party cookies. However, you are able to adjust those settings (in relation to both our own cookies and those of third parties) to accept the cookies, to prompt you to accept or refuse a cookie each time one is sent, or to reject all cookies outright. We recommend that, for the highest functionality of the website, you accept both our own cookies and third party cookies. Browser settings can be changed in your tool bar. You can deactivate cookies at any time. In the Chrome app:

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. At the top right, tap More and then Settings.
  3. Tap Site settings and then Cookies.
  4. Turn Cookies on or off.

For any other browser, please refer to their help page.

To find out more about cookies, including how to see what cookies have been set, visit or

9. 3rd Party Processing and the use of Intermediaries

We use third party organisations to help us administer and monitor the services we provide, these are explained below:

Third Country

(non-EU / non-EEA / International organisation)

Purpose of processing

Safeguards in place and further information


e-Commerce platforms that hosts our online store

Standard Contract Clauses

View their privacy policy here

Katana ERP

Enterprise Resource Planning


View their privacy policy here


Accounting software provider


You can view their privacy policy here




Royal Mail Parcel Services

Delivery of orders or purchases from New Dawn Creative


You can view their privacy policy here


Delivery of orders or purchases from New Dawn Creative


You can view their privacy policy here


Delivery of orders or purchases from New Dawn Creative

You can view their privacy policy here

DHL Express

Delivery of orders or purchases from New Dawn Creative

You can view their privacy policy here

Google Analytics



Except as provided in this policy, the data that we collect on our site will not be transmitted to a 3rd party without your express permission. Meaning, that we will not, and do not, mine your data for marketing purposes, nor disclose the details of your traffic to a third party, without your express permission.

In the unlikely event that we, or one of our partners or suppliers, accidently compromise the confidentiality, integrity or availability of your data, then we will implement our breach management process and endeavour to notify you within 72 hours of becoming aware of the incident. We will do this by informing you via email.

10. Security

We endeavour to ensure that any data we do collect from you remains secure and protected from being inappropriately or accidentally accessed, used, shared or destroyed, and or lost.

We have several security measures built into our website and ensure regular updates which maintain our security. We have also chosen to partner with companies that share a similar ethos when it comes to security.

Although we have taken the necessary steps to ensure a secure service environment, the internet is inherently unsecure, so always be alert for possible cyber security dangers. Note that we will never contact you requesting any personal information.

We may disclose Customer Information where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. We may also disclose customer information when we believe, in good faith, that the law requires it and for administrative and other purposes necessary to maintain services and improve our products and services.

11. Deactivation or deletion of your account

Although we are sad to see you go, you may delete your account with us by contacting us via our Contact page and we will delete your account on your behalf. We may ask you to verify your identity before responding to a request to delete an account.

12. Queries Regarding Your Data

We take the management of your information very seriously. Please contact us if:

  • you feel that any information which we may have about you is incorrect
  • you want to see what personal information we hold about you (and receive a copy)
  • have any queries regarding the accuracy or the processing of your data (including any misuse or unauthorised use)
  • want to withdraw your consent where any processing is based upon consent

If you ever have any concerns that we are not processing your personal information in accordance with the law or have any queries regarding your data or wish us to remove or update any of your data, please contact us contact us via our Contact page.

For more information on your rights, you can visit the ICO Website here.

Please note that we may ask you to verify your identity before responding to such requests.

13. Links

This web site contains links to other web sites. Please note that when you click on one of these links, you are 'clicking' to another web site and will leave this page. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

This privacy policy was last update: June 2021